Consumer Protection
Intake and triage consumer financial and marketplace harm complaints, route company responses, support UDAAP/FTC Act enforcement packaging, and deliver financial education referrals.
CFPB / FTC (product-dependent) · Independent agencies
14 days
Complaint resolution
3
Programs
4
Journeys / flow steps
Enter this domain
Three roles. One product surface. Citizen applies, staff adjudicates, admin configures.
Programs
Complaints
Company response, relief, or closed-with-explanation
~15d · service
UDAAP
Consent order, litigation referral, or no-action
~180d · status
Education
Education plan and counselor referral
~3d · service
AI capabilities
- Complaint classification
- Unfair practice pattern detection
- Company response scoring
Citizen flow
- Describe consumer harm
- Classify product and company
- File complaint package
- Track company response
Operator flow
- Triage high-harm complaints
- Coordinate company responses
- Escalate enforcement cases
Primary statutes
- 12 USC § 5491 — Consumer Financial Protection Bureau
- 12 USC § 5531 — Prohibition on unfair, deceptive, or abusive acts (UDAAP)
- 12 USC § 5481 — Definitions (consumer financial product/service)
- 15 USC § 45 — FTC Act unfair/deceptive acts or practices
- 15 USC § 1681 — FCRA (credit reporting)
- 15 USC § 1692 — FDCPA (debt collection)
Why this domain is unique
Harm is product/company/transaction-shaped (mortgage, debt collection, credit reporting, unfair trade). Relief and enforcement use UDAAP and FTC Act § 5—not FPL benefit calculation.