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Diplomacy & Consular

Issue passports, process visas, provide consular assistance and emergency services for U.S. citizens abroad under Department of State authorities.

Department of State · State

5 days

Passport time

3

Programs

4

Journeys / flow steps

Enter this domain

Three roles. One product surface. Citizen applies, staff adjudicates, admin configures.

Programs

Passport

Valid U.S. passport book and/or card.

~28d · license

NIV

Visa issued, refused, or 221(g) administrative processing.

~14d · status

CRBA/ACS

CRBA issuance or emergency consular service/loan.

~21d · record

AI capabilities

  • Automated passport processing
  • Visa eligibility screening
  • Consular appointment optimization

Citizen flow

  1. Identify travel or consular need
  2. Check documents and eligibility
  3. Schedule appointment or processing
  4. Track issuance status

Operator flow

  1. Review urgent travel requests
  2. Resolve identity exceptions
  3. Coordinate consular escalations

Primary statutes

  • 22 USC § 211a
  • 8 USC § 1101
  • 22 USC § 2705
  • 22 USC § 2671

Why this domain is unique

Consular products are nationality, identity, and foreign-affairs instruments. Eligibility uses citizenship evidence, INA visa classifications, and overseas emergency authorities — not domestic means tests.