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administrationindependentL4

Inspector General

Intake hotline complaints, support audit planning, and coordinate integrity investigations under the IG Act.

CIGIE / agency IGs · independent

48 hrs

Hotline triage

3

Programs

3

Journeys / flow steps

Enter this domain

Three roles. One product surface. Citizen applies, staff adjudicates, admin configures.

Resident service pageStart application

Programs

Hotline

Complaint closed, referred, or converted to investigation/audit.

~14d · service

Audit

Audit report issued.

~120d · record

INV

ROI issued; referral to DOJ/management as appropriate.

~90d · service

AI capabilities

  • Hotline classification
  • Audit risk scoring
  • Duplicate complaint detection

Citizen flow

  1. Submit integrity concern
  2. Classify agency and issue
  3. Provide supporting evidence
  4. Track referral status

Operator flow

  1. Triage hotline intake
  2. Coordinate OIG jurisdiction
  3. Prioritize high-risk audits

Primary statutes

  • 5 USC App. § 2
  • 5 USC App. § 4
  • 5 USC App. § 6

Why this domain is unique

IG products are oversight casework (hotline, audit, investigation) with independence safeguards — not program eligibility engines. IG independence and investigative standards are unique.