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Postal Service

Deliver universal mail service, change-of-address, and business mail products under the Postal Service’s independent establishment authorities.

USPS · independent

91%

On-time delivery

3

Programs

4

Journeys / flow steps

Enter this domain

Three roles. One product surface. Citizen applies, staff adjudicates, admin configures.

Resident service pageStart application

Programs

Mail

Delivered mailpiece or exception scan event.

~3d · service

COA

Active COA order redirecting mail.

~3d · service

PO Box/BME

PO Box assignment or business mail acceptance agreement.

~2d · permit

AI capabilities

  • Address validation
  • Delivery exception routing
  • Network capacity forecasting

Citizen flow

  1. Update address or service need
  2. Validate delivery point
  3. Select service product
  4. Track shipment or COA

Operator flow

  1. Resolve delivery exceptions
  2. Monitor network capacity
  3. Approve facility changes

Primary statutes

  • 39 USC § 101
  • 39 USC § 403
  • 39 USC § 404
  • 39 USC § 3001

Why this domain is unique

Postal is a universal service logistics network with address management, mail class pricing, and PO Box credentials — not social benefit eligibility.